Frequently Asked Questions (FAQs)
Orders & Payment

1. What payment methods do you accept?
We accept major credit and debit cards, PayNow, and other payment methods available at checkout.

2. Are prices inclusive of GST?
We are not GST-registered. Prices displayed are not subject to GST.

3. Can I change or cancel my order after checkout?
Once an order is placed and payment is captured, changes or cancellations may not be possible. Please contact us as soon as possible and we will assist where feasible.
Shipping & Delivery

1. Where do you deliver to?
We currently deliver within Singapore only.

2. What are your delivery options and fees?

  • Standard Delivery (1–3 working days): $10
  • Same-Day Delivery: $15

    Delivery timelines may vary during peak periods or public holidays.

3. How do I track my order?
Once your order is fulfilled, you will receive a tracking link via email or SMS.
Loyalty Points & Membership

1. How does your loyalty points system work?
Members earn points with every eligible purchase made online or in-store.
10 point = $1 spent

2. How do I redeem my points?
Points can be redeemed once you accumulate 1,000 points, which is equivalent to $1 off your purchase.

3. Can points be used for all purchases?
Points redemption is subject to minimum spend requirements and exclusions, which will be shown at checkout.

4. Do points expire?
Points validity, if applicable, will be stated in our Loyalty Program terms.
Returns & Refunds

1. What is your return and refund policy?
Eligible items may be returned within the stated return period, provided they are unused and in original condition. Please refer to our Return Policy page for full details.

2. How long do refunds take?
Approved refunds are processed back to the original payment method and may take 5–10 working days, depending on your bank or payment provider.
Customer Support

You may contact us via the Contact Us page on our website or through the support channels listed there. Response times may vary during peak periods.